Privacy Policy
Effective Date: 5th March 2024
Last Updated: 20th August 2025
Our Commitment to Your Privacy.
At R1 Lawn and Garden, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
We will NEVER share, sell, rent, or distribute your personal information to any third parties under any circumstances.
Information We Collect:
Personal Information.
Name and contact information (phone, email, address).
Relevant property details and service locations.
Service preferences and special instructions.
Payment information (processed securely).
Communication history and service records.
Automatically Collected Information.
Website usage data (if applicable).
Communication timestamps and delivery confirmations.
Service scheduling and completion records.
How We Use Your Information.
We use your personal information exclusively for:
Service Delivery: Scheduling, performing, and completing lawn and garden, pest control, and other services.
Communication: Sending appointment confirmations, service updates, and important notifications.
Business Operations: Invoicing, payment processing, and maintaining service records.
Customer Service: Responding to enquiries and resolving any service issues.
Service Improvement: Understanding your preferences to better serve you.
Our Use of Artificial Intelligence (A.I.)
A.I. Applications:
R1 Lawn and Garden utilises artificial intelligence tools to:
Automate appointment scheduling and confirmations.
Generate service reminders and follow-up communications.
Assist with customer service enquiries.
Optimise service routing and scheduling.
Analyse service patterns to improve efficiency.
A.I. Data Protection
All A.I. systems used operate under strict privacy controls.
Your personal information processed by A.I. remains within our secure systems.
A.I. tools are configured to protect customer confidentiality.
No personal data is shared with A.I. service providers in identifiable form.
Human oversight ensures appropriate A.I. usage and accuracy.
Information Security
We implement robust security measures to protect your information:
Secure Storage: All customer data is stored in encrypted, secure databases.
Access Controls: Limited access to authorised personnel only.
Regular Updates: Security systems are regularly updated and monitored.
We will NEVER
Sell your personal information to any third party.
Share your data with marketing companies or advertisers.
Rent or lease your information to other businesses.
Provide your details to competitors or other service providers.
Use your information for purposes outside of our direct business relationship.
Limited Exceptions
The only circumstances under which we would share information are:
When required by law or a legal process.
With your explicit written consent and for a specific purpose.
Data Retention
We retain your information only as long as necessary to provide services.
Service records are maintained for 3 years for warranty and reference purposes
You may request deletion of your information at any time.
Inactive customer records are securely deleted after 1 year.
Your Rights
You have the right to:
Access: Request copies of your personal information we hold.
Correct: Update or correct any inaccurate information.
Delete: Request deletion of your personal information.
Restrict: Limit how we use your information.
Opt-out: Unsubscribe from marketing communications at any time.
Communication Preferences
You control how we communicate with you.
Opt-out options are provided in any marketing communications.
Essential service communications (appointments, billing) will follow through as required.
You can update your preferences by contacting us directly.
Policy Updates
We may update this Privacy Policy periodically.
Significant changes will be communicated directly to customers.
Updated policies are effective immediately upon posting.
Continued use of our services constitutes acceptance of updates.
Contact Information
For questions about this Privacy Policy or your personal information, please SMS or email:
0489 261 705
Complaints and Concerns
If you have concerns about how we handle your personal information:
Please contact us directly using the contact information above.
We will investigate and respond within 5 business days.
If unsatisfied, you may file a complaint with relevant privacy authorities.
Summary:
At R1 Lawn and Garden, your privacy is paramount. We collect only necessary information to serve you better, use A.I. responsibly to improve our services, and maintain a strict policy of NEVER sharing your personal information with any third parties. Your trust is the foundation of our business relationship.
Kind regards,
R1 Lawn and Garden.
